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Privacy policy
Welcome to Hobart Cleaning Group's Privacy Policy.
Hobart Cleaning Group Pty Ltd (" We ", "Our", "we" or "Hobart Cleaning Group") respects your privacy and is committed to protecting the personal data of all users of our website. Please read this Privacy Policy which informs you of how we handle your personal data and informs you of your privacy rights.
1. CONTACT US
If you have any questions or requests about this Privacy Policy or how we handle your data, please contact us by emailing and phoning Hobart Cleaning Group customer service team using the following contact details:
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telephone number: 0412319897
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email address: contact@hobartcleaninggroup.com.au
If you wish to contact us in writing, you can send this to the following posting address:
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Po Box 265, North Hobart TAS 7002.
Hobart Cleaning Group Pty Ltd will confirm the receipt by contacting you via email or phone call.
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2. HOW WE COLLECT YOUR DATA
We collect your personal data when you interact with us or use our services, for example, when you fill out our application form. We use this information to provide the service you request and improve the experience for all users.
We collect your data when you
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Browse and interact with our Sites
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Fill in the application form and sign up to the platform
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Give us feedback
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We also collect technical information from third party sites, such as advertising platforms and analytics providers
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3. THE DATA WE COLLECT ABOUT YOU
We want to be open and transparent about the data we collect from you
We collect and record the following types of information:
Information when you apply
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Personal information, such as your name, contact details, date of birth, location, emergency contact
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When and where do you want us to work for you
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A signed service provider agreement
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Any other personal information you choose to send us
Information about your transactions
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Transactions completed, including location, duration and payments
Information about your feedback
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Customer ratings and other related data
Information about your support request
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Customer service interactions that you send to us via email, phone, chat or text message, as well as any other interactions, including communications and any metadata
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Feedback you send to us, including surveys and feedback responses
Information about communication and marketing
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Information you post to our website or social media accounts for publication on the Internet (including your name, picture and content you post)
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Your communication preferences
Information about your transactions
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Transactions completed, including location, duration and payments
Information about your feedback
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Customer ratings and other related data
Information about your support requests
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Customer service interactions you send to us via email, phone, chat or SMS, and any other interaction including the communication and any metadata
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Feedback you send to us, including surveys and feedback responses
Information about communication and marketing
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Information that you post to our Sites or social media accounts for publication on the internet (including your name, pictures and the content of your posts)
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Your communication preferences
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
The website is not intended for children and we do not knowingly collect data relating to children.
4. HOW WE USE YOUR DATA
We will only use your personal data as permitted by law. We will generally use your personal data in the following circumstances:
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We need to perform a contract that we are about to enter into or have entered into with you
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When we need to comply with legal or regulatory obligations
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Where our legitimate interests require it.
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Generally, we will not use consent as a legal basis for processing your personal data
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Where our basis for processing is contract, we may use your information to:
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​Manage your application, entry and account, including enforcing your contract
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Gives you access to the website, thereby allowing you to accept Bookings
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Communicate with you about Bookings and other operational information
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Allows you to communicate with the customer service team to resolve problems or complaints
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Send you non-marketing commercial communications
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Send you an email notification of your special request
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Update you on changes to prices, terms and conditions
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Let you know about new features
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Keep our website secure and prevent fraud
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Verify compliance with the terms and conditions governing the use of our site (including messages sent)
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Where our basis for processing is legitimate interests, we may use your information to:
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Research, evaluate, analyze and improve our services
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Ask for your reviews and feedback
Where our basis for processing is a legal obligation, we may use your information to:
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create a record of your transactions
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comply with any legal obligation or regulatory requirement to which we are subject
In the future, we may use anonymous customer information for large-scale analytics to improve our services.
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5. DISCLOSURES OF YOUR DATA
Hobart Cleaning Group may also share limited personal data with third-party service providers. Any such third party handling your data must comply with all relevant regulations
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Service providers (e.g. cleaners): To allow you to have a clean home
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Payment provider: Charges you for services
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Customer service software providers: such as email, phone, chat and SMS providers so that we can communicate with you about any problems
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Marketing and advertising partners: so that we can send you relevant information
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Referrer: A place where you recommend someone or someone recommends you
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Except as provided in this policy, we will not provide your personal information to third parties
We may disclose your personal information:
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To the extent that the law requires us to do so
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Relating to any ongoing or future legal proceedings
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Establish, exercise, or defend our legal rights (including providing information to others to prevent fraud and reduce credit risk)
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6. DATA SECURITY
We have taken appropriate security measures to prevent accidental loss, unauthorized use or access, alteration or disclosure of your personal data. In addition, we limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know.
We have procedures in place to deal with any suspected personal data breaches and will notify you and any applicable regulatory authorities when required by law to do so.
You acknowledge that the transmission of information over the Internet is inherently insecure and that we cannot guarantee the security of data sent over the Internet.
It is your responsibility to keep the password you use to access our site confidential. We recommend that you do not share this password unless used in substitution.
7. YOUR RIGHTS
You may interact anonymously with us or use an alias as long as it is legal and practicable.
You have the right to request access to the personal information you provide and to correct or update your personal information. This right is subject to certain exceptions permitted by law.
You may direct us to remove any consent you have previously provided to receive our marketing information.
You can contact us at the following telephone number: 0412319897 or email address: contact@hobartcleaninggroup.com.au.
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8. OTHER
Amendments
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Any changes to our privacy policy will be posted to our website and, where appropriate, we will notify you of the changes by email.
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This privacy notice was last updated on 05 September 2024.
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