Acerca de

Privacy policy

Welcome to Hobart Cleaning and Restoration's Privacy Policy.

Hobart Cleaning and Restoration Pty Ltd (" We ", "Our", "we" or "Hobart Cleaning and Restoration") respects your privacy and is committed to protecting the personal data of all users of our website. Please read this Privacy Policy which informs you of how we handle your personal data and informs you of your privacy rights.

1. CONTACT US

If you have any questions or requests about this Privacy Policy or how we handle your data, please contact us by emailing and phoning Hobart Cleaning and Restoration customer service team using the following contact details:

telephone number: 0412319897
email address: contact@hobartcleaninggroup.com.au

If you wish to contact us in writing, you can send this to the following posting address:

Po Box 265, North Hobart TAS 7002.

Hobart Cleaning and Restoration Pty Ltd will confirm the receipt by contacting you via email or phone call.

2. HOW WE COLLECT YOUR DATA

We collect your personal data when you interact with us or use our services, for example, when you fill out our application form. We use this information to provide the service you request and improve the experience for all users.

We collect your data when you

Browse and interact with our Sites
Fill in the application form and sign up to the platform
Give us feedback
We also collect technical information from third party sites, such as advertising platforms and analytics providers

3. THE DATA WE COLLECT ABOUT YOU

We want to be open and transparent about the data we collect from you

We collect and record the following types of information:

Information when you apply

Personal information, such as your name, contact details, date of birth, location, emergency contact
When and where do you want us to work for you
A signed service provider agreement
Any other personal information you choose to send us

Information about your transactions

Transactions completed, including location, duration and payments

Information about your feedback

Customer ratings and other related data

Information about your support request

Customer service interactions that you send to us via email, phone, chat or text message, as well as any other interactions, including communications and any metadata
Feedback you send to us, including surveys and feedback responses

Information about communication and marketing

Information you post to our website or social media accounts for publication on the Internet (including your name, picture and content you post)
Your communication preferences

Information about your transactions

Transactions completed, including location, duration and payments

Information about your feedback

Customer ratings and other related data

Information about your support requests

Customer service interactions you send to us via email, phone, chat or SMS, and any other interaction including the communication and any metadata
Feedback you send to us, including surveys and feedback responses

Information about communication and marketing

Information that you post to our Sites or social media accounts for publication on the internet (including your name, pictures and the content of your posts)
Your communication preferences

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

The website is not intended for children and we do not knowingly collect data relating to children.

4. HOW WE USE YOUR DATA

We will only use your personal data as permitted by law. We will generally use your personal data in the following circumstances:

We need to perform a contract that we are about to enter into or have entered into with you
When we need to comply with legal or regulatory obligations
Where our legitimate interests require it.
Generally, we will not use consent as a legal basis for processing your personal data

Where our basis for processing is contract, we may use your information to:

Manage your application, entry and account, including enforcing your contract
Gives you access to the website, thereby allowing you to accept Bookings
Communicate with you about Bookings and other operational information
Allows you to communicate with the customer service team to resolve problems or complaints
Send you non-marketing commercial communications
Send you an email notification of your special request
Update you on changes to prices, terms and conditions
Let you know about new features
Keep our website secure and prevent fraud
Verify compliance with the terms and conditions governing the use of our site (including messages sent)

Where our basis for processing is legitimate interests, we may use your information to:

Research, evaluate, analyze and improve our services
Ask for your reviews and feedback

Where our basis for processing is a legal obligation, we may use your information to:

create a record of your transactions
comply with any legal obligation or regulatory requirement to which we are subject

In the future, we may use anonymous customer information for large-scale analytics to improve our services.

5. DISCLOSURES OF YOUR DATA

Hobart Cleaning and Restoration may also share limited personal data with third-party service providers. Any such third party handling your data must comply with all relevant regulations

Service providers (e.g. cleaners): To allow you to have a clean home
Payment provider: Charges you for services
Customer service software providers: such as email, phone, chat and SMS providers so that we can communicate with you about any problems
Marketing and advertising partners: so that we can send you relevant information
Referrer: A place where you recommend someone or someone recommends you

Except as provided in this policy, we will not provide your personal information to third parties

We may disclose your personal information:

To the extent that the law requires us to do so
Relating to any ongoing or future legal proceedings
Establish, exercise, or defend our legal rights (including providing information to others to prevent fraud and reduce credit risk)

6. DATA SECURITY

We have taken appropriate security measures to prevent accidental loss, unauthorized use or access, alteration or disclosure of your personal data. In addition, we limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breaches and will notify you and any applicable regulatory authorities when required by law to do so.

You acknowledge that the transmission of information over the Internet is inherently insecure and that we cannot guarantee the security of data sent over the Internet.

It is your responsibility to keep the password you use to access our site confidential. We recommend that you do not share this password unless used in substitution.

7. YOUR RIGHTS

You may interact anonymously with us or use an alias as long as it is legal and practicable.

You have the right to request access to the personal information you provide and to correct or update your personal information. This right is subject to certain exceptions permitted by law.

You may direct us to remove any consent you have previously provided to receive our marketing information.

You can contact us at the following telephone number: 0412319897 or email address: contact@hobartcleaninggroup.com.au.

8. OTHER

Amendments

Any changes to our privacy policy will be posted to our website and, where appropriate, we will notify you of the changes by email.
This privacy notice was last updated on 29 September 2021.