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terms and conditions

Welcome to Hobart Cleaning and Restoration's Terms and Conditions.

1. CONTACT US

1.1 If you have any questions or complaints, please contact Hobart Cleaning and Restoration Pty Ltd. You can contact Hobart Cleaning and Restoration Pty Ltd by emailing and phoning Hobart Cleaning and Restoration customer service team using the following contact details:

telephone number: 0412319897
email address: contact@hobartcleaninggroup.com.au

1.2 If you wish to contact Hobart Cleaning and Restoration Pty Ltd in writing, you can send this to Hobart Cleaning and Restoration Pty Ltd to the following posting address:

Po Box 265, North Hobart TAS 7002.

Hobart Cleaning and Restoration Pty Ltd will confirm the receipt by contacting you via email or phone call.

2. quotes and prices

2.1 All quotes given by Hobart Cleaning and Restoration Pty Ltd are estimates only. All quotes are valid for 30 days only. Hobart Cleaning and Restoration Pty Ltd reserves the right to amend the initial quote prior to the formation of any valid contract between Hobart Cleaning and Restoration Pty Ltd and the client (individual or company).

2.2 Our cleaner will assess the suitability of the cleaning. Any additional charges will be discussed before they occur. This can happen for a number of reasons, particularly in the following cases:

What client requires us to do is different from what was agreed before we started performing the services.
The amount of work or services client requires us to do is different from what was agreed before we started performing the services.
The type of work or services client requires us to do is different from what was agreed before we started performing the services.
The premises where service is to be carried out does not match client’s description. For example, the property has an additional room such as bedroom, toilet, living area or study.
We use a maximum room size of 13 square metres per room when calculating the price over phone call and email. If the room is bigger than 13 square metres, it shall be considered as 2 rooms.
The maximum seating position of a lounge is 80cm when calculating the price over phone call and email. If the seat is wider than 80cm, it shall be considered as 2 seating positions.
Kitchen chairs and/or computer chairs should have a maximum seat width of 50cm and a maximum backrest width of 50cm. The fabric should cover only one side of the back of the chair and the part of the chair used to sit on. Additional charges will be levied if the chair is made of more fabric than specified above.
Additional charges may incur for specialized treatment of carpets, stain removal, rooms or upholstery that are heavily soiled. The condition of the property is heavily soiled.
We reserve the right not to clean items/areas within the property if the items/areas may pose a possible risk to cleaners (no discount offered to clients). For example, cracked or damaged power points or working at height. In such case, the client will be notified and the client agrees that the bond cleaning guarantee relating to the area or project is void and no such guarantee shall apply.
Keys collection may be subject to additional charges. If the client needs us to collect keys from an address outside the postal code of the premises where service is to be carried out then a minimum $25 fee will be added to the price of the service. The charge will cover only the pickup of keys. If said keys need to be returned back to the pickup address or any other address another minimum fee of $25 will apply. The charges are calculated in increments of 10km based on the shortest route calculated by Google Maps. This will be charged at $25 per 10km increment.
Removal of rubbish or personal effects.

3. payment

3.1 No payments in person and/or in cash will be accepted by our service providers or by Hobart Cleaning and Restoration Pty Ltd.

3.2 All payments to be made through Hobart Cleaning and Restoration Pty Ltd’s payment links or bank transactions must be completed at least 3 days (72 hours) prior to the commencement of the services. Unless agreed upon in writing, full payment is to be made before the commencement of the services.

3.3 Payments made via bank transaction will be processed by processing partner, Commonwealth Bank of Australia. If client is paying via bank transaction, the client agrees to send a copy of transaction record to Hobart Cleaning and Restoration Pty Ltd via the email address: contact@hobartcleaninggroup.com.au and allow 3 days (72 hours) for bank clearing. Failure to receive remittance advice or payment within our bank account 3 days (72 hours) prior, will result in cancellation of client’s service and a forfeit of the booking fee if applicable.

3.4 Payments made via Hobart Cleaning and Restoration Pty Ltd’s payment links will be processed by a third party payment processor, Stripe.

3.5 Client agrees to pay Hobart Cleaning and Restoration Pty Ltd the price for the services described in the quote at the time you make a booking. Client acknowledges that Hobart Cleaning and Restoration Pty Ltd has no control over Stripe, and client’s use of Stripe may be subject to Stripe’s terms and conditions. Hobart Cleaning and Restoration Pty Ltd does not store any credit card details, and all payment information is collected and stored through Stripe.

3.6 If client does not pay for the services when the client is supposed to, Hobart Cleaning and Restoration Pty Ltd may suspend the services with immediate effect until the client has paid the outstanding amounts.

4. terms of payment

4.1 If an invoice is issued then domestic client terms are 3 days, business terms are 7 days and regular periodic services are 10 days. However, all payment terms are subject to the date shown on the invoice.

4.2 In the event that payment is not made according to our payment terms and Hobart Cleaning and Restoration Pty Ltd takes action to recover the debt, then client shall be liable for all costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs. Hobart Cleaning and Restoration Pty Ltd reserves the right to charge a $50 per hour administration fee.

4.3 Additional late payment fees will be charged on a fixed rate of 10% per annual for each 3 days that any amount remains outstanding thereafter.

4.4 The client agrees to and authorises Hobart Cleaning and Restoration Pty Ltd to charge his/her debit/credit card he/she has provided to Hobart Cleaning and Restoration Pty Ltd with any outstanding amounts owed to Hobart Cleaning and Restoration Pty Ltd.

5. the client's responsibilities

5.1 Client agrees to provide Hobart Cleaning and Restoration Pty Ltd and our team with unrestricted access to the premises where service is to be carried out free from health or safety injury or risk on the days and times of service. Failure to gain access to the premises by the scheduled service time will result in an additional cancellation fee of $100 or a postponement fee of $70 per hour, subject to the case.

5.2 It is client's responsibility to provide us with a convenient space to park our vehicles (whether in client’s building or on the street, near client’s premises). If we need to pay any parking fee to perform service, we will provide a receipt for the cost and client agrees to reimburse us, unlеѕѕ a different agreement was made.

5.3 It is client's responsibility to remove all of your belongings, furnishings and rubbish from client’s premises prior to the End of Lease Cleaning or other services, unlеѕѕ a different аgrееmеnt wаѕ mаdе.

5.4 It is client's responsibility to ensure no removalists or tradespeople enter the premises during the cleaning services.

5.5 It is client's responsibility to provide all assistance, information, access and permissions reasonably necessary to enable us to comply with our obligations.

5.6 It is client's responsibility to provide information relating to the size, measurements or layout of or access to client’s premises.

5.7 It is client's responsibility to provide us with full details of any items which require specialist or non-standard care or cleaning products at the time of booking. Hobart Cleaning and Restoration Pty Ltd is under no obligation to provide such specialist or non-standard care or cleaning products unless client expressly agrees at the time of booking.

5.8 All the valuables and highly fragile items such as jewellery, art, antiques and cash must be secured or removed prior to any service takes place by the client.

5.9 It is client's responsibility (at client’s own cost) to provide us with a running water supply and electricity from standard household sockets at the premises where the services are to be carried out. Failure to provide these will result in an additional cancellation fee of $100 or a postponement fee of $70 per hour, subject to the case. You will also allow us to use your toilet and washing facilities.

5.10 Where the provision of a service cannot be completed in a single day, client allows us to leave our tools and any materials on the client’s premises overnight or at any other time when it is not providing the service.

5.11 Unless otherwise agreed in writing, client is solely responsible for removing all waste materials from the client’s premises where the services are to be carried out following completion/termination of the service.

5.12 Client agrees to allow photographic images to be taken of the property, before, during and at the end of the service, these images will be used for the purpose of recording before and after images for quality assurance, proof of limitations and marketing by Hobart Cleaning and Restoration Pty Ltd if applicable.

6. changes and cancellation

6.1 If client wishes to add additional services, the client can contact Hobart Cleaning and Restoration Pty Ltd at least 3 days (72 hours) prior to the commencement of the services. If we can provide these additional services, we will notify the client of the additional fee which must be paid through the payment link or bank transaction 2 days (48 hours) prior to the service.

6.2 Client may cancel or reschedule non-regular periodic cleaning service at least 3 days (72 hours) prior to the commencement of the services by phoning (0412319897) Hobart Cleaning and Restoration customer service team and not email. Where the client cancels or reschedules cleaning service in accordance with this clause, Hobart Cleaning and Restoration Pty Ltd will refund the client’s payment, less any transaction surcharge if applicable, such as Stripe fees. Otherwise, Hobart Cleaning and Restoration Pty Ltd reserves the right to charge client a cancellation fee ($100 minimum, which is a genuine pre-estimate of our loss, calculated based on the cost of sending our team to the premises where the services are to be carried out and not being able to perform the service or receive payment within the allotted time-frame).

6.3 Hobart Cleaning and Restoration Pty Ltd reserves the right to cancel or reschedule a service in case of an accident or any unexpected circumstance happened on our service providers.

6.4 The cancellation fee for the regular periodic cleaning service is $40 if the cancellation is notified within 3 days (72 hours) prior to the time the service was scheduled to be provided.

6.5 The cancellation fee for all the services other than regular periodic cleaning services shall be $100 or 50% of the service price, whichever is less, if the cancellation is notified within 72 hours prior to the time the service was scheduled to be provided.

6.6 All discounted offer payments are non-refundable. The cancellation fee for all the discounted offer services is 100% (full) of the service price, no matter if the cancellation is notified within 3 days (72 hours) prior to the time the service was scheduled to be provided.

6.7 Hobart Cleaning and Restoration Pty Ltd reserves the right to cancel or reschedule a service prior to the commencement, due to an event outside the Hobart Cleaning and Restoration Pty Ltd’s control (such as weather conditions make it impossible or unsafe for our cleaners to perform any of the services, or client has failed to adequately prepare the premises for the provision of the service. Hobart Cleaning and Restoration Pty Ltd will promptly contact the client if this happens. Hobart Cleaning and Restoration Pty Ltd will reschedule and perform the service as soon as the event beyond the company's control is over.

7. liabilities

Hobart Cleaning and Restoration Pty Ltd shall have no responsibility or liability in relation to any of the following:

Client failure to notify Hobart Cleaning and Restoration Pty Ltd of any defect with the trades service (excluding all cleaning services) within 14 days of the completion/termination of services.
Client failure to notify Hobart Cleaning and Restoration Pty Ltd of any defect with the cleaning service within 2 days (48 hours) of the completion/termination of cleaning.
Damage or defects caused by client’s negligence or any third party.
Damage to client’s items in the premises where service is to be carried out where our cleaners or technicians have followed the client’s instructions regarding the care and treatment.
Damage to client’s premises caused by waste left behind following the completion/termination of the services.
Stains, burns, ingrained dirt, shrinkage of carpet caused by improper fitting, failure to allow carpet to dry adequately before entering the property, discolouration of carpet and any pre-existing damage, defects or faults in the client’s premises which cannot be cleaned completed by applying the industry standard cleaning methods.

8. client satisfaction

8.1 Hobart Cleaning and Restoration Pty Ltd offers all trades services (not cleaning services) a 14 day satisfaction guarantee. Please contact Hobart Cleaning and Restoration Pty Ltd and explain the problem as soon as reasonably possible within 14 days of the completion/termination of services.

Please give Hobart Cleaning and Restoration Pty Ltd a reasonable opportunity to investigate and correct the defect caused by our workmanship.

8.2 The 14 day satisfaction guarantee is a service warranty. The client is not entitled to any refund or money back.

9. bond back guarantee

Hobart Cleaning and Restoration Pty Ltd guarantees our service by correcting any issues identified by client’s real estate agent regarding our internal bond clean, free of charge. Issues must be advised to Hobart Cleaning and Restoration Pty Ltd within 3 days (72 hours) of the completion of the client’s End of Lease Cleaning Service. Hobart Cleaning and Restoration Pty Ltd’s guarantee covers those items cleaned as part of the client’s End of Lease Cleaning Service. Where issues identified are related to matters that did not form part of the original service, Hobart Cleaning and Restoration Pty Ltd is happy to return to the client’s premises where service was carried out to provide additional support at our usual hourly rates.

10. referral

By entering into a service agreement with Hobart Cleaning and Restoration Pty Ltd, the client agrees that he/she will not employ or use any services provided by current or past employees referred by Hobart Cleaning and Restoration Pty Ltd to the client upon completion/termination of the services. If the client wishes to employ or use the services provided by such an employee, he/she must pay a referral fee of $1000 to Hobart Cleaning and Restoration Pty Ltd via a payment link.

11. OTHER

11.1 Any changes to our terms and conditions will be posted to our website and, where appropriate, we will notify you of the changes by email.

11.2 These terms and conditions were last updated on 29 September 2021.